Refund and cancellation policy

1. Scope

This policy explains how a cafealty subscription is cancelled and when a payment is or is not refunded. It applies to subscription fees paid by a business.

2. Trials

A free trial costs nothing and can be abandoned at any time before it converts. If a trial is not converted to a paid plan, no charge is raised and there is nothing to refund.

3. Cancelling a subscription

A subscription can be cancelled at any time. Cancellation stops the next renewal; it does not shorten the period already paid for.

Access continues until the end of the paid period, after which the account moves to a state with no paid features.

4. Refunds

Fees for a period that has already begun are generally non-refundable, because the service was available for that period.

Where a payment was taken in error, charged twice, or taken after a valid cancellation, it will be refunded in full.

Where a fault on our side made the platform substantially unusable for an extended period, a pro-rata refund or credit may be issued for the affected time.

Refunds are returned to the original payment method. Timing depends on the payment provider and the issuing bank.

5. Taxes

Refunds include any tax that was charged on the original payment, calculated at the rate applied at the time.

6. How to request a refund

Refund requests can be made through the contact form on this site or the support address in the footer. Please include the account name and the date and amount of the payment.

7. Statutory rights

This policy does not limit any refund right you have under applicable consumer or contract law.